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The Transactions Menu provides information about your business transactions. Here, you can also cancel an authorization, collect or refund a payment, or even generate a transaction receipt.

You can view all your recent payments and you can filter them. Information displayed for each payment includes transaction status, payment amount, date of the transaction, type of operation, the channel, payment method, the POS terminal and the store code.

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You can access more detailed information about each payment by pressing the “Details” button.

The table below details all the fields displayed. These fields can differ, depending on the type of transaction.




“Transaction” Group




Currency Code


Error Reason

Error Description

Authorisation ID / ARN

Authorisation Key

Original Authorisation Key

Original Authorisation Key (External)


Timestamp of the operation/transaction.

Type of operation (Authorisation/Purchase/Refund/Reversal/Closure, etc..)

Transaction amount

Transaction’s Currency code. Assumes the fixed value of ‘978 – Euro’.

Transaction status, which can be: “Completed”, “Declined” or “Cancelled”.

Informs the error code.

Informs the error description.

Identification of the authorisation at the payment system.

Identification of the transaction at SIBS Backoffice.

Secondary identification of the transaction at SIBS Backoffice.

Secondary identification of the transaction at SIBS Backoffice.

Identification of the acquirer associated with the transaction.

“Merchant” Group



Merchant identification at SIBS Backoffice.

Identification of the Merchant’s store, owner of the terminal where the transaction was carried out.

“Terminal” Group


POS brand code

Terminal Type

Terminal ID.

Identifies the brand code of the terminal used for the transaction.

Identifies the type of terminal used for the transaction.

“Acceptance” Group


Acceptance network code

Acceptance channel Type Code

Identifies the type of channel (Digital or Physical).

Identifies the code of acceptance in the network.

Identifies the type of acceptance in the used channel.

“Payment” Group

Payment Type


Payment Method

Identifies the type of the payment (Key enter, Others).

Identifies the scheme of the payment.

Identifies the method of the payment (Card, Blik, Pay By Link).

“Card” Group

Card Data Entry Mode



Identifies the type of authentication (Chip, Contactless, etc.) of the operation, from the terminal perspective.

Identifies if it is card-present or card-not-present.

Identifies the number of the card (PAN).

“Card Holder” Group


Identifies if the transaction was made with or without Authentication.

Search and filter transactions

The filtering feature allows you to limit data according to predefined time intervals such as “Today,” “24 hours,” and “7 days.” The time interval filter updates as you progress through the transaction pages.

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In the “Transactions” menu, you can filter transactions based on several criteria, as shown below:

“Store” filter:

To use this filter, select a store so that the other search filters become available. If you want to clear a store from the filter, click the “x” on the right side of the parameter.

“POS” filter:

The “POS” filter allows you to filter up to ten different POS terminals. To clear a POS from the filter, click the “x” on the right side of the parameter.

“Date” filter:

The “Date” filter allows you to filter transactions by period of time. Click the date button to open the calendar and select the start and end dates or one of the default periods of time such as “Today,” “24 hours,” or “7 days.” For a “time” search, define the start and end times and click the “Search” button. Note that the slider window is limited to 7 days. The search returns all transactions and loads 100 items per page.

Add a filter to the search

You can choose one or more filters from the following options. When you select a filter, simply press the “+” button to add it to the search line, as shown in the table below.




Choose an option

Authentication method

Choose an option

Authorisation ID/ARN




Card Data Entry Mode

Choose an option


Choose an option

Channel Transaction ID


Customer E-mail


e-Commerce Authentication

Choose an option

Maximum amount


Merchant Operation ID


Minimum amount



Choose an option

Payment method

Choose an option

Payment type

Choose an option


Choose an option


Choose an option

Split Shipment

Choose an option


Choose an option


Choose an option

Terminal Period


Terminal type

Views its own logs

After selecting the desired search filters, click on the “Search” button to retrieve the corresponding data from the system. To remove or clear all applied filters, simply click on the “Clear” button. You can give a name to your search parameters for easy reference later.

Once saved, your search will appear under the “Saved Searches” tab and can be reused as needed.

Cancel a Payment Authorization

To cancel an authorization, click on the relevant transaction, open the menu, and select the “Cancel” option. Then, on the screen that appears, press the “Perform cancellation” button to confirm the cancellation. If the operation is successful, a “Cancellation” operation will be generated.

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Keep in mind that only an authorization that has not been paid can be cancelled. You must inquire about the associated transactions to verify if the authorization has been paid.

Collect the Payment

To confirm a Purchase Authorization and collect the payment, you must click on the transaction, open the menu, and select the “Collect Payment” option. Keep in mind that only authorizations that have not been cancelled can be paid, so you should check the associated transactions to verify if the authorization has been reversed.

You can pay either the full or partial amount, but if you choose to pay a partial amount, the remaining balance will be automatically cancelled.

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Refund the Payment

With this option, you can issue a refund of the purchase amount to the client. Before doing so, you should check the associated transactions to confirm that the amount to be refunded hasn’t already been refunded.

To initiate a refund, click on the relevant transaction and select the “Return” option from the menu. Enter the amount to be refunded, either the total or a partial amount, and then click the “Refund” button to complete the process.

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Generate a transaction Receipt

SIBS Backoffice provides the option for you to generate transaction receipts for both purchases and refunds. These receipts can be sent via email. To obtain a receipt, simply click on the “…” button at the end of the relevant transaction and select the “Receipt” option. You will be directed to a page with a form where you can input the destination email and other necessary details.

You can also download the receipt in PDF format. If it is a refund operation, the receipt will only show the refunded amount.

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